ePanel

Draft for review. This wording has not been finalised and is not yet in effect.

ePanel Privacy Policy

Effective 24 September 2026

1. Who we are

This policy explains how Cameron John Pollack, trading as Echo Technology, ABN 79 490 104 790 (“Echo”, “we”), handles personal information in ePanel at www.e-panel.com.au and in the websites our clients manage with it. We handle personal information in line with the Australian Privacy Principles.

2. Information about ePanel users

  • Account details: name, email address and role. Passwords are stored only as a one-way hash.
  • Security records: an encrypted two-factor authentication secret, hashed recovery codes, failed sign-in counts and records of changes made in ePanel.
  • Billing details: nominated billing contacts, the terms version and time you accepted, Stripe customer and invoice references, invoice amounts and status, and the card brand, last four digits and expiry shown to you in Billing. You enter card details directly with Stripe; ePanel never receives your full card number.
  • Website content: text, images and files you add to ePanel.

3. Information about your website’s visitors

Depending on the modules you use, ePanel stores information about your website’s visitors and customers. This can include enquiries submitted through your forms, merchandise orders and shipping addresses, member and subscription records, bookings from connected tools, and website analytics (pages viewed, referrer, device and browser, approximate city and country, and a pseudonymous visitor identifier). We handle this information on your behalf to provide ePanel to you. Your own website privacy policy governs it, and visitors should contact you about it first. We will help you respond to their requests.

4. How we use information

We use personal information to provide, secure and support ePanel, to sign you in, to process billing and keep tax records, and to meet our legal obligations. We do not sell personal information, and ePanel does not send marketing email.

5. Service providers and overseas storage

We use trusted providers to run ePanel, and they receive personal information only as needed to provide their service:

  • Vercel: hosting, file storage and privacy-friendly usage analytics for ePanel itself.
  • Neon: database hosting on Amazon Web Services in the United States.
  • Stripe: payment processing, subscriptions and tax invoices.
  • Google: Google Analytics reporting, where you connect your website’s analytics property.
  • Other services you choose to connect, such as a booking calendar or member portal.

ePanel data is stored in the United States. These providers may also process information in other countries where they operate.

6. Cookies

ePanel uses essential cookies to keep you signed in and to protect your account. Our usage analytics for ePanel do not use cookies. Your public website may use its own cookies, which your website privacy policy should describe.

7. Security and retention

Information is encrypted in transit, access requires authentication, and billing access requires two-factor authentication. No system is perfectly secure, so please tell us promptly about any suspected problem. We keep personal information while your service is active and as long as needed for legal and tax purposes. Australian tax law generally requires business records to be kept for five years. We delete or de-identify information we no longer need.

8. Access, correction and complaints

You can ask to access or correct personal information we hold about you, or make a privacy complaint, by contacting us at info@echotechnology.com.au or 1300 013 204. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

9. Changes to this policy

We will publish any update on this page with a new effective date and tell you about significant changes.